From 1st April Creffield Medical Centre will be the telephony hub for all three sites, Creffield, West Bergholt and Nayland Surgeries. All calls will be coming to Creffield; no calls will be redirected so patients will have to call the Creffield main number to speak to a receptionist. We are recruiting additional staff to make sure we have the capacity to answer these calls. This is to provide continuity and consistency and to ensure a fair approach to all patients. The receptionists at the hub will have access to appointments with phlebotomists, HCA’s, Nurses, ANP’s, Paramedics, Clinical Pharmacists, Physiotherapists and Doctors across all of the sites.